Since you are a new poster, they need to be approved by a Forum Admin. Read our in-depth article to understand data transfer speeds properly. The upstreams are on the high side and they may be intermittently fluctuating even higher to out of spec levels. Now another guy is coming on thursday and this is getting crazy because its impacting my work from home capabilities.I have so many connection drops throughout the day. However, my internet dropped drastically in October to 35-40 mbps and then now to 8-18 mbps, My setup intially in september which received the 947 mbp hard wire and 500-600 mbps through router ---> Netgear 4200x Orbi Mesh system paired with a Netgear CM1100 Modem. If you get the speed you are advertised, problem solved! That brings this guide to a conclusion. In a world where consumer rights are so Glad that it got straightened out ! If you are unsure, a quick call to your internet service provider can often bring you the information you are looking for. speeds you should be getting. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here. He said his device was saying the numbers looks fiine but he could not tell me the exact download speed according to him. The rules may be different between countries and provider, but generally an ISP can check to see if there are any faults in your area. Well he should have brought the xfinity modem as i requested. Youll already have tested wired network speeds, ensured techs. whilst on the phone, but eventually theyll check to see if anything genuinely In this article, we getting 1/3rd of the speed I'm paying for, Getting much slower internet speeds with Comcast than what I'm paying for, I'm paying 25mbps but I'm getting 300mbps after I switched to Ethernet, Paying for 300 Mbps, Getting 50 on PC (Other devices getting what I am paying for), Download speed on game launchers and other programs not up to par with actual tested speed (capped at 3.5mb/s, I pay for 20mb/s). mbps is for megabits, and MB/s is for megabytes. to speeds. Typically, its best to connect a microfilter to your master socket, then your router to the microfilter. Whilst they arent obliged to improve your speeds, theyll often do what they can to help if they notice theres a problem. Show the next tech this thread !Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. I had them provision the cm1000 first and I got 20 mbps. That could take some time. As for this question: "What is that type 4 i keep seeing?". You may find its faster now that your network is free from any devices that may be downloading or uploading in the background. Saturday a tech came and he just changed the heads of the wire, one from inside my home and the other from the outside main box. 191.168.xx. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. He showed me 1100 mbps on the main box side with his device plugged in and us reading it on the app on his phone. Now they know it is not the equipments fault as their own modem router is getting 8 mbps for me. Join 25,000+ others who get daily tips, tricks and shortcuts delivered straight to their inbox. Did you do something ? That will cause a large amount of uncorrectable bit errors and speed problems. BTW, some of the downstream channel SNR values are too low / out of spec also. I am getting 165 mbps Download Speed and 40 mbps Upload speed on speedtest by Ookla and these are the numbers from my modem and error log. You can often find the login details on the back of your router.

If you dont get the speeds you have been that this guide has been useful. computer. I will be sure to tell the tech who comes thursday about all of this.

first, youll be armed with all of the questions a customer service rep may There are a number of ways that we can tackle Youll need to manually disconnect these from your network. Since then, he has developed an incredible passion for writing about all sorts of tech from smartphones, PC hardware, software, and everything in between. Show them this thread, if they will even look at it https://www.dropbox.com/s/eh8s0ny4acpewhn/Image%2011-2-20%20at%2011.42%20AM.jpeg?dl=0, https://www.dropbox.com/s/7f6fxer2adn33sl/Image%2011-2-20%20at%2011.43%20AM%20%281%29.jpeg?dl=0, https://www.dropbox.com/s/uwktkbsxl0y36f1/Image%2011-2-20%20at%2011.43%20AM.jpeg?dl=0, https://www.dropbox.com/s/4hso0ciptcaq3kg/Image%2011-2-20%20at%2012.01%20PM.jpeg?dl=0, Here are my numbers check the ridiculous amount of uncorrectables. If youre still not getting the speeds you By the end, you should Its important you use an ethernet cable because wireless speeds are never going to be as high due to walls, furniture, or other issues degrading the quality of the signal. or sits by an area that gets hot. For example, near a radiator. Whatever they may be, its important to find it so that you fully have a good idea about how to fix any potential problems. Unfortunately, you may still have no hope. provider may fix it free of charge. So basically the entire comcast army showed up, The techs were super nice and understood how frustrating this might be but they still needed to do all the checks over, They tested the wire from inside my home and it was getting 1100 mbps on their device (the little black box hard wired), They tested the wire on the outside main line and they got 1200 mbps, The COMCAST XFINITY MODEM GOT 38 mbps hard wired, I told them all the things I read on the forum about the bad amp and they just didnt want to think that was it, They then ran a line from outside directly to the comcast modem and they still got 40mbps and thats when they knew something was majorly wrong from their side, He called maintenance and a bunch of other people and no one knew what was wrong and then one district manager or something recalled a similar situation., They sent their maintenance guy to their plant and they found a bad amp that was messing up only 3.1 DOCYS modems and there it was, https://www.dropbox.com/s/knr5zs46e839hfs/Image%2011-5-20%20at%207.49%20PM.jpeg?dl=0, https://www.dropbox.com/s/c7960niwtbzr90m/Image%2011-5-20%20at%207.50%20PM.jpeg?dl=0, https://www.dropbox.com/s/q6xjjgpv5dme429/IMG_8778.jpeg?dl=0, I am now getting 650+ on speedtest via WIFI on my phone and laptop. actually being offered the speeds you think you are. I read other places they have to find the bad amp but where would that be? Now closing this topic. Sometimes, different sockets may require you to use a different microfilter. Anyways he looked at the wiring and saw that the connection was loose wherever the other tech put one in and he fixed both the main box side and from inside my house. The downstream SNR's are now o/k but the upstream power is still NG. I pay for 1000 mbps so getting 1/10th the speed, https://www.dropbox.com/s/a4db6nh8h2f2vla/Image%2011-3-20%20at%205.47%20PM.jpeg?dl=0, https://www.dropbox.com/s/j0nnpo5t1lbde7p/Image%2011-3-20%20at%205.48%20PM.jpeg?dl=0, https://www.dropbox.com/s/ndnh6r6g7uj5i53/Image%2011-3-20%20at%205.49%20PM.jpeg?dl=0. The upstream seems a little high at 51.8, 50 and then a few 49 and 48s. Seems like there is some noise ingress in to the line(s) somewhere. An ethernet cable is as close as youll get to your real speeds. Leave a comment below and Ill get back to you as soon as I can to

It may be entirely out of your control and in this case, getting The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. You may have to jump through a lot of hoops Welcome to Online Tech Tips A blog that provide readers with daily computer tutorials, technology news, software reviews, and personal computing tips. several factors that could cause your speed test results to be inaccurate, How to Configure Do Not Disturb Settings on Android, Fix Microsoft Outlook has Encountered a Problem Error, 7 Best Screen Protectors for Android and iPhone, 5 Best Apps to Download Music for Free on Android, How to Compare Two Excel Files and Highlight the Differences, 5 Ways to Read Subscription Based Newspaper Articles for Free, 8 Best Sites to Read Manga Online for Free, How to Get Your Printer Online If Its Showing Offline, How to Reduce the File Size of an Image or Picture, 8 Best Apps to Download Movies for Free on Android (Updated 2022), 10 Best Voice Chat Apps for Online Gamers, How to Use a PS5 Controller on Your Mac or PC, What Are Google Maps Plus Codes and How to Use Them, How to Transfer WhatsApp Chat History from iPhone to Android. Required fields are marked *. You may have an email, JavaScript is disabled. throw your way. in touch may be the only thing you can do to get everything working again. MB is eight times bigger than mbps. web-based setup page for your router. I moved into a new home and was getting 947 mbps from september 15th all throughout the end of the month. For a better experience, please enable JavaScript in your browser before proceeding. Which i later found out was not true because the tech on sunday was able to tell me speeds his device was reading.

Yep, they are pretty high ! Its time to look at better wireless connectivity, or consider connecting up your PCs to ethernet cables. I have not seen the T3 T4 error on my log but i am seeing MILLIONS of codes and correctable and uncorrectables on the down stream side. Part of their job is supposed to be to check and see if the signal stats are within specs. shape. There are many options for helping to boost your wireless signal at home, too. He also showed me 847 mbps first from inside the home but when he ran it again it was coming up as 1080 mbps on his phone app for the device. Or should be getting, you can contact your ISP. At this point, its time to contact your ISP. Once connected, visit speedtest.net and run a test. first place. How to Make Sure You Get the Network Speeds You Pay For. You must log in or register to reply here. On sunday the line test guy was supposed to come between 3-5 but was running late so i guess they sent a new guy who showed up at 530pm. I hard wire my laptop and its showing 25 mbps he said for me to go get the xfinity modem and everything should be fine.

We will never spam you, unsubscribe at any time. I hope What is that type 4 i keep seeing? For this, you need to use an ethernet cable and connect directly to a laptop or Speaking of speed tests, now that you have your advertised speed to hand, its time to run a speed test, but a fair one. understand what speeds you should actually be getting. This means if you are running a speed test and youre getting eight times slower speed than you think you should be, double check youre not getting mixed up. For example, a socket for both the internet and a telephone line may require you to set it up in a certain way. Sometimes, after making sure everything is as it should be, you still arent getting anywhere near the speeds you are paying for. Ollie stumbled upon writing online whilst participating in a mobile network forum back in 2011. I will attach the pics here and hopefully mod approves them soon so you guys can advise me what to do. moving location. Ultimately, youll always get somewhat slower speeds than what youd get when using an ethernet cable, even with extra hardware.

Once logged in, look for home network, my network devices, or something similar. There shouldnt be any extra adapters or cable extensions as this can impact the network speeds. Firstly, you need to make sure you arent This can impact your speed and may mean your speeds are slightly needs fixing. your ISP. Finally, make sure that you are testing the to speeds or fail to deliver on the speeds you pay for. If the fault is outside of your home, the Your email address will not be published. once. Youll need to contact your ISP for more information on this. The first thing to do is to consider your router, especially if its old Next, you should refer to the router manual or contact your ISP to ask them if youve got your router plugged into the socket correctly. nothing is eating up the bandwidth, and configured everything correctly. Did you enjoy this tip? Copyright 2007-2022 Online Tech Tips.com, LLC All Rights Reserved. to start at the home.Good luck ! take a look at the steps you can take to ensure the speeds you get are the To do this, visit your I have called the tech people. MB is the bigger number. He called his supervisor since he was a contract guy and then called in for a line test on sunday. By testing everything else in this guide certain network behaviour, such as uploading files on a peer to peer network. Yep. This should return a list of devices connected to your network. some problems that may be out of your control. Click the button below to subscribe! It did that by itself and went to 165mbps download which is still terrible considering its not 1000mbps, https://www.dropbox.com/s/eh8s0ny4acpewhn/Image%2011-2-20%20at%2011.42%20AM.jpeg?dl=0. Network congestion can be a big thing as well. Once disconnected, try a speed test again. For example, your distance from In this case, Internet providers will often advertise their speeds in mbps, not MB/s. If so, check out our very own YouTube channel where we cover Windows, Mac, software, and apps, and have a bunch of troubleshooting tips and how-to videos. Can't see your pics. Also, be sure to read our article on several factors that could cause your speed test results to be inaccurate. Anyone know how this can get resolved? Well, think of it like this mbps is often in lowercase, and its the smaller number. By the way i live in a town home and all these wires are run UNDERGROUND for every single house so how would the tech even run a new line for me? Typically, it will be 192.168.1.1. network speed with as few devices connected as possible. Have any questions about the suggestions Ive Once you know, make sure youre not getting confused by the numbers. likely be charged for any repairs, even if you didnt cause the fault in the letter, or contract that states your minimum speeds, estimated speeds, or up Once you know the results are good, keep reading. important, it seems strange that internet companies can constantly offer up The Saturday tech only started working 6 months ago btw but my laptop hardwired was giving out 35mbps which i showed him. this issue, and they should all be followed in order. Anything else I should mention to the tech from what you guys can see from my numbers? Read Ollie's Full Bio, Your email address will not be published. I then said forget this and told them to provision the xfinity modem and the tech was so shocked that she was seeing 8mbps FROM HER END! The day before i had SPECIFICALLY requested they bring a comcast xfinity modem so i can show them the modem is not the issue. I requested a supervisor tech and they sent one and two other guys. you should move your router to a better position, or purchase a newer router

The final solution may be to move to a new provider, or perhaps even consider I didnt do anything at all. included? UPDATE: IT WAS FIXED - Solved ONLY because of this forum, So today was the third time they have sent techs over. Shouldn't both of them have checked these numbers and known right away that the upstream was too high?. I only knew about the upstream and what the numbers mean because of this forum. Is it just me or do the techs never check that? Your internet service provider may also have rules about throttling So are you saying if you test to a site in sweden from your pc you the 1g but you only get 300m on speedtest. Sometimes, it may be a fault in your home and in this case, you will most help you. You could use a wireless repeater to extend the signal or use a powerline adapter to run your WiFi signal through the cables running through your home. slower than others in your town or city. advertised, there are some methods you can use to try to get things in better that may have a more efficient design. However, you should first consider Our articles have been read over 275 million times since we launched in 2007. We have thousands of articles and guides to help you get the most out of technology. Seem confusing? You may notice slower speeds during peak hours due to more users connecting at BUT ANYWAYS on Mmonday Nov 2, 2020 i went out and picked up an Arris SB8200, a Netgear CM100 AND ALSO the brand new xfinity modem. Online Tech Tips is part of the AK Internet Consulting publishing family. How about now?

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